Question 1

What is the PMU Assurance Plan?

Accepted Answer

The PMU Assurance Plan is a protection program designed to support you if your permanent makeup does not heal as expected. It provides access to approved professionals who can correct eligible concerns without you having to start over financially.

Question 2

Why would I need this?

Accepted Answer

Permanent makeup is a process, and healing can vary from person to person. Factors like skin type, aftercare, lifestyle, and body chemistry can affect your final results. This plan ensures you are covered if your results do not heal as expected.

Question 3

What types of issues are covered?

Accepted Answer

Coverage may include uneven or patchy healing, color fading, poor pigment retention, and shape inconsistencies after healing. A visual guide is provided so you clearly understand what qualifies.

Question 4

What is NOT covered?

Accepted Answer

The plan does not cover desired style changes, work performed outside of approved providers, failure to follow aftercare instructions, or undisclosed pre-existing conditions.

Question 5

How do I file a claim?

Accepted Answer

Submit photos of your healed results along with basic procedure details. Our team will review your submission and connect you with an approved PMU Assurance Provider if eligible.

Question 6

Who performs the corrections?

Accepted Answer

Corrections are completed by trusted, approved PMU professionals within the PMU Assurance network to ensure quality and consistency.

Question 7

When can I submit a claim?

Accepted Answer

Claims can be submitted once your brows are fully healed, typically 4–8 weeks after your procedure.

Question 8

Can I choose my own artist for corrections?

Accepted Answer

To ensure quality and coverage, corrections must be completed by an approved PMU Assurance Provider.

Question 9

Is this the same as a touch-up?

Accepted Answer

No. Touch-ups are part of the normal PMU process. The Assurance Plan covers unexpected healing outcomes beyond standard touch-ups.

Question 10

What’s the difference between the 1-year and 2-year plan?

Accepted Answer

The 1-year plan covers the healing phase and immediate results. The 2-year plan extends coverage for long-term pigment changes and evolving results.

Question 11

Is this required?

Accepted Answer

No, but it is highly recommended for clients who want added protection and peace of mind.

Question 12

What happens if I don’t purchase the plan?

Accepted Answer

Without the plan, any corrections or additional work would be the client’s financial responsibility.

Protect Your Investment with PMU Assurance

How It Works

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Choose your plan

Complete enrollment

Receive confirmation

Plan Options

Premium Plan

$50 / per procedure

Elite Plan

$75 / per procedure

Client Enrollment